Concierge & Planner
Description
A project proposed to create an experience that would allow users to use an app in a popular chain of member's only VIP night clubs, and connected restaurants, to order itemized services within their locations. Extended this simple concept into a user friendly concierge based planner to add that special fun factor. Additionally visualized potential processes to connect with restaurant software and internal staff tools.
- Key Contributions & Implementations
- User friendly digital concierge
- Location based messaging & service offerings
- Processes for planning & scheduling services
- Attendant Buzzer
- Notification types
- Shopping menu of services & upgrading options
- Managing member club account
- Processes & deliverables
- User research & analysis
- Product experience expansion concepts & strategies
- Ideation for concept expansion & client interaction
- Road-mapping feature list
- Information architecture & initial copy for storytelling
- UX design via wireframes & storyboarded scenarios
- Interaction design via motion-based prototype
- Defining functional specs for development hand-off